DOMESTIC SHIPPING - EXPRESS ONLY
We use 3 sized bags to ship based on weight and cubic size.
SMALL - FITS up to 500gms
MEDIUM - 500gms - 2 kilos
ORDERS OVER $50 ARE SHIPPED EXPRESS FREE
We ship all orders out on a Monday, Wednesday & Friday only.
Orders received after 2pm, will go into the following ship days batch.
All items are carefully packaged and sent in a plastic satchel.
We are based in Victoria, so if you are interstate, Aussie Post can take an extra day if you are in a remote area.
*** New - NZ now only $15 EXPRESS up to 2 kilos***
FREE EXPRESS SHIPPING FOR NZ WHEN YOU SPEND $50+
All international parcels are sent via Australia Post Pack & Track service.
Once your order has been fulfilled, you will receive and email confirming this with a tracking number.
You can log onto http://auspost.com.au/track/track.html, enter your unique tracking code and follow the shipment.
PLEASE NOTE: It is important that you provide a full address & post code so we are able to contact you.
CUSTOMS & TAXES
Please note that it is YOUR responsibility to be aware of any additional customs clearance fees or taxes which may apply to the products you are purchasing in your country. Taxes may be incurred once a shipment reaches your country. Refunds will not be accepted for any international items that are returned due to being unclaimed or taxes unpaid.
If you have any queries regarding customs information please contact your local office.
Where is my parcel?
If we have not provided a tracking ID on your order confirmation (domestic orders), please drop us a line at firstname.lastname@example.org and we can check tracking for you.