DOMESTIC SHIPPING - STANDARD ONLY
We use SENDLE standard freight on all orders sent Aus wide.
FREE when you spend $100 or more.
As a general rule, all orders received after 2pm will be processed the following day.
Orders will be collected the following day using SENDLE. SENDLE use Couriers Please and Fastway to deliver.
Please allow 2-5 working days from despatch date for your parcel to arrive. We are based in Melbourne, so if you are interstate, SENDLE can take an extra day if you are in a remote area.
All items are carefully packaged and sent in a carton
*** New - NZ now only $15 EXPRESS up to 2 kilos***
FREE EXPRESS SHIPPING FOR NZ WHEN YOU SPEND $50+
All international parcels are sent via Australia Post Pack & Track service.
Once your order has been fulfilled, you will receive and email confirming this with a tracking number.
You can log onto http://auspost.com.au/track/track.html, enter your unique tracking code and follow the shipment.
PLEASE NOTE: It is important that you provide a full address & post code so we are able to contact you.
CUSTOMS & TAXES
Please note that it is YOUR responsibility to be aware of any additional customs clearance fees or taxes which may apply to the products you are purchasing in your country. Taxes may be incurred once a shipment reaches your country. Refunds will not be accepted for any international items that are returned due to being unclaimed or taxes unpaid.
If you have any queries regarding customs information please contact your local office.
Where is my parcel?
If we have not provided a tracking ID on your order confirmation (domestic orders), please drop us a line at firstname.lastname@example.org and we can check tracking for you.